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1. Supplier
According to the Belgian laws the supplier offers passenger travel services between Bruxelles and a given airport, by transporting passengers on public road outside schedule, operating as shared-ride service.
All the applicable tariffs are published on his website www.airport-transfer.brussel/price.
Our actual prices refer to inside Bruxelles. Departure points outside the above mentioned territory cannot be fulfilled in all cases, and if it is possible extra charges are required. These prices are agreed upon with the client in advance.
 2 . Contracting process :
By simple transfer:
An order should be placed  latest 24 ours before due time. Orders within 24 hours before due time, an order can be placed only by phone ( the acceptance depending on available capacity).
The order can be placed by:
– online, on the website: www.airport-transfer.brussel
– by e-mail:
Payment method:
– in cash, directly to the driver
– by bank transfer (Please ensure that the payment is done at least one day before the travel date, otherwise your order can be canceled)
In case of the direction from the city towards the airport the pick-up appointment is sent out via email (and upon request via SMS) one day before your flight’s departure.
Only orders confirmed by us are considered fulfilled. Automatic e-mail messages about orders cannot be mistaken with confirmations, only as guidance about successful application.
The order can be modified or declined free of charge 24 hours before the planned time of travel.
The service cancellation details are included in Chapter 8 of this Policy.
VIP Transfer
2.1.a-f points are valid, except 2.1.c. You can request it to and from any flight. In this case you (and the people who are traveling with you) are the only passenger(s) in the vehicle. Within certain limits, you can also specify the pick-up appointment, if choosing this option.
3. Sharing the vehicle with other passengers
In case we are forced to ask our passengers to share the vehicle with other passengers travelling to the same direction at the same time, we automatically offer 15 euro discount from the transfer fee.
4. The services
The drivers and the vehicles complies with the effective regulations and all the necessary licenses for passenger transport, exam and taxi license also. (Collectif du Taxi)
On departure there can be smaller shifts to original adjustment due to the uptake of more passengers. In case of more than a 10- minute-delay the clients are informed on telephone.
A placed order is available for one way or return. The route is choosen by the driver.
The traveling time between Bruxelles and the Charleroi airport depending on the road conditions and season is 45-60 minutes on average, so departure time is adjusted to this. Arrival to the airport is 1 hour before closing gates. The departure times are calculated so that the passenger can reach the flight on time even if there are delays of 40-50 minutes.
On arrival, in case of passengers arriving with different flights, with some difference between them, there can be a one hour – awaiting time.
5. Conditions for access to services
The service is available by anyone, if they meet the following conditions:
The passenger can have such luggage which complies with the airport regulations.
More than 14 years old.
Less than 14 years old, but traveling with companion.
The booking by the passenger is fulfilled if  the cost of transport is paid by bank transfer, according to the actual prices, shown on the website.
You are in good condition for traveling.
You luggage is as you stated, or less.
The passenger is entitled to one piece of hand luggage and one piece of normal size, maximum 32 kg weight luggage to take with him/her. This /These must be suitable to the luggage compartment of the transporting vehicle, without compromising the other luggage.
Online oredering can be done only by adults, and the datas should correspond to reality.
The transport of live animals only with a written forecast can take place!
The supplier sustains its right to select the passengers. (for example if the passenger is under the influence of alcohol or other drugs, or his/her clothing or luggage is dirty, or the passenger suffers from contagious illness.)
In the vehicle is prohibited the transport of the followings:
– Dangerous materials as: flammable, corrosive, toxic, radioactive, etc.
– Arms, stabbing and cutting devices (except protective case equipped with locked in the boot).
– Objects that disgust in others.
– Objects that could endanger the physical safety of other passengers, the vehicle may damage or stain.
– The object is not fit in the car to its shape, volume or is inherently unsuitable.
6. The Service Provider’s Responsibility

The Service Provider shall be liable towards the Passenger execution of the transport contract as follows:

If technical error is due to the supplier’s fault, it must- without any delay, on its own expenses- take steps to offer further transportation to the client, if catching the plane is still possible.
In case the transportation cannot be done, fact due to the supplier’s fault, the client can ask for compensation, the sum of which cannot go beyond five times the fare.
The client should take into consideration the delay or in some cases the cancellation of the transportation as a result of unpredictable happenings (for example: unexpected technical error, accident, extreme weather conditions, road work). The supplier assumes to do everything to solve problems, but in case of reasons beyond its powers does not assume the responsibility for the damages.
The supplier is responsible for the damages to the passenger or to their luggage during transportation. The supplier has insurance for his responsabilities.
The supplier is not responsible for the goods forgotten in the vehicle.
The Service Provider is not subject to liability for damages resulting from the lack of service in the event of non-operational scope, unforeseen, beyond the control of the parties’ event – force majeure – occurs. (For example, changes in the flight arrival / departure date, time  or become impassable roads due to possible snowfall, events, delegations, road closures due to accidents.)
7. The Passenger’s responsibility
The passenger is responsible for all the damages were caused by his/her own delay.
There are 10 minutes available for starting the journey. The driver cannot be obliged to look for the passenger. If the passenger is not at the given place and is not available on the phone the order is considered fulfilled and the fare must be paid.
The provider needs to be informed about the passenger’s mobile phone number, e-mail address and the precise departure and arrival address. Can not be taken any responsibility for unfulfilled transport due to the absence of the above mentioned information or mistaken information.
In case the vehicle of the supplier is damaged or is made dirty by the passenger, he/she needs to pay for the occurring costs.
8. Modificitaion your booking
The passengers (customers) have the right to cancel the ordered services. The resignation can happen by telephone and e-mail.
The amendment is free of charge, but bear in mind, that in this case you may have to adapt to other passengers and flights and there may be lack of capacity for the modified order, what we are unable to fulfill. In this case, the order is null and void, it will not be executed.
Cancellation of the ordered transfer service
The order can be modified or declined free of charge 24 hours before the planned time of travel, if the cash payment was choose.
If the cancellation is within 24 hours,  the whole amount of fare must be paid.
 If canceled up to date in terms of email and date of the reading of the relevant telephone call.
The rules regarding unspecified dispute case according to the laws and regulations governing the location of the service provider.
Authority organizationService public de Wallonie (SPW)
Authority license number: TC 281 (list read here:
V&M Services “Terms and Conditions” valid from 16/01/2016.