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1.1 The purpose of this Prospectus is to capture V & M Services SNC. and the company’s privacy and management policy, which is recognized by the company as a data controller with binding force.

1.2 This Prospectus contains the principles governing the management of Personal Data provided by Users.

1.3 In setting out the provisions of the Prospectus, the Company has taken particular account of the provisions of Regulation 2016/679 of the European Parliament and of the Council (“General Data Protection Regulation” or “GDPR”).

1.4 In the absence of any other information, the Prospectus does not extend to the services and data processing provided by the advertiser on the websites or in any other manner, promotions, prize games, services, other campaigns, and content that they publish to third parties other than the Data Controller. Likewise, in the absence of any other information, the scope of this Prospectus does not extend to the services and data management of websites, service providers that are referred to on the websites covered by this Prospectus. Such services are governed by the provisions contained in the Third Party Privacy Information Provider of the Service and for these data management the Data Manager does not assume any liability.

1.5 In order to process your booking or to complete the transfer service and any other related activities (eg billing), our company will ask you for certain personal information. Information gathering is done when you provide your details on registration or when making a reservation (eg name, address, phone number, email address, special care need information).

Your data is used by our company to provide services. Your data may also be used to maintain administrative or operational contact with you.

1.6 By acknowledging and contributing to your personal data, V & M Services SNC acknowledges and contributes to your personal data. for the purposes of this Regulation and its relevant legislation, including data from V & M Services SNC. as well as the use and transfer of your employees by this Policy. If you need special care and ask for help and information about your physical condition, you consent to it and authorize our company to use this information and to transmit it to the extent necessary to ensure that we provide the service.

1.7 In order to ensure the smoothness of the services or information you have ordered, it may be necessary to forward your information to an external person. For these and the above-mentioned purposes, our Company may provide you with access to your data for purposes specified in this Policy or for other purposes approved by you as a data controller on behalf of you.

1.8 You hereby acknowledge and expressly approve V & M Services SNC. you may transfer your data to the following data controllers without any prior notice of such access: any company that is V & M Services SNC. services.


2.1 Our company shall take appropriate technical and security measures to protect and safely store your personal information and to protect it from unauthorized access, use, alteration, or unauthorized deletion. We pay special attention to the safe transfer of personal and financial data.

Our company can use your data for analysis, quality development and service development purposes, to improve website performance and to tailor services to your needs.

Your approval for this is done on a voluntary basis. You can unsubscribe at any time, without justification.

When you use our website, your browser stores cookies on your computer device. When booking, we will store the data sent by our browser and computer device to our website. We use the data for statistical purposes and the development of our services only in aggregate form.


3.1 Data Controllers shall treat Personal Data in accordance with the principles of good faith and fairness and transparency, as well as the applicable legislation and this Prospectus.

3.2 Personal Data is indispensable for the use of the Services by the Data Managers on the basis of the consent of the User concerned and is exclusively used for purpose. 3.3 The Data Managers shall only disclose Personal Data in this Prospectus or in this Prospectus. for the purposes specified in the relevant legislation. The scope of the Personal Data handled is proportionate to the purpose of Data Management and can not be expanded.

In all cases where Personal Data is intended to be used by any of the Data Managers for purposes other than the purpose of the original data collection, the User shall be informed of this and shall provide him with a prior express consent or provide him with an opportunity to prohibit use.

3.4 Data Managers do not control the entered Personal Information. Only the person who gave it will be responsible for the compliance of the provided Personal Data.

3.5 The personal data of a person who has not reached the age of 16 can only be treated if the consent of the adult who exercises parental control over the parent. The Data Controller can not control the rights of the contributing person or the content of his / her statement so that the User or the person exercising parental control over it ensures that the consent complies with the law. In the absence of a consent, the Personal Data relating to the data subject who has not reached the age of 16, except the IP address used for the use of the Service, which is recorded automatically due to the nature of the Internet services, will not be collected.

3.6 Data Managers will transfer the Personal Data they are handling to Data Processors specified in this Prospectus and, in some cases referred to in this Prospectus, to third parties other than External Providers. Except as provided in this clause, the use of the data in a statistically aggregated form that can not contain any other data capable of identifying the User concerned shall not constitute Data Management or Data Transmission.

3.7 In certain cases, Data Managers may, in certain cases, be guilty of violating the interests of the Data Managers, endangering the provision of Services, or otherwise solving a formal judicial, police or legal proceedings by copyright, property or other breach or due to their reasonable suspicion. – make available to the third parties the Personal Data available to the User concerned.

3.8 The Data Management System collects data on the activity of Users that can not be combined with other data provided by Users during registration, nor with other data generated by the use of any other website or service.

3.9 The Data Managers are responsible for correcting, limiting or limiting the personal data they manage. deletes the affected User and informs those who previously transferred Personal Data for Data Management. Notification may be omitted if it does not prejudice the legitimate interest of the data concerned for the purposes of Data Management.

3.10 Data Managers shall ensure the security of Personal Data, take technical and organizational measures, and establish procedural rules that ensure that the recorded, stored or managed data is protected or preventing accidental loss, unauthorized destruction or unauthorized access , unauthorized use and unauthorized alteration or unauthorized disclosure. In order to comply with this obligation, the Data Managers will call upon any third party to whom Personal Data will be transmitted.

3.11 In view of the relevant provisions of GDPR, Data Managers are not required to designate a Data Protection Officer.


4.1. A V & M Services SNC. Contact

If you would like to exercise your rights or make a complaint on issues related to data protection, please contact us by e-mail or post to the following address:


Mailing address: V & M Services SNC. Avenue du Yorkshire 6, Brussels, Belgium, 1200.


Personal data belongs to a person who can be uniquely identified from the data. This includes in particular your name, address, phone number, e-mail address and special treatment. Identification may be carried out by itself or by any other information in its possession or expected to be owned by the data controller itself.


We collect your personal information through our website, by e-mail, telephone customer service.


We collect and use your personal information for the following purposes:

7.1 In order to process your reservation, we collect the following information for this purpose: the name of the claimant, his permanent address, telephone number, e-mail and IP address, and the place and address of the passenger, name, address and telephone number.

7.2 In order to fulfill the services purchased from us, we collect the following information: the name, telephone number, e-mail address, special care (special personal data), flight details, booking code, V & M Services account information.

7.3 For communication with you (for example, when a flight fails) we collect the following information: name, phone number, flight details.

7.4 To send open bookings for open bookings. The following data is collected for this purpose: Selected departure and destination, flight, departure and arrival time, number of passengers, type of fare selected, total fare, booking type (normal, VIP, group), selected services, V & M Services SNC. language set on your website.

7.5 Support for administrative and legal purposes, such as screening for fraud prevention, security and defense purposes. The following information is collected for this purpose: the name, address, phone number, IP address, geographic data, booking and transaction history of the passenger.

7.6 Compliance with the mandatory provisions of the relevant legislation. The following information is collected for this purpose: personal data related to billing, data on persons requiring special assistance, personal injury or loss of personal data.


8.1 In some cases, we must treat personal data (eg personal data), such as when you need special help from us and / or the airport operator (such as providing a health service) or when traveling for safety reasons inform us (for example, if you are pregnant or you are aware of allergies).

8.2 In order to manage your particular personal information, we must obtain your explicit consent, otherwise we may not be able to provide the requested services. We may use, where applicable, your personal personal data to submit, enforce or protect legal claims, or to ensure compliance with mandatory legal requirements. When complying with the services we require from you, due to mandatory legal provisions, you may need to transfer your personal personal information to third parties.


Creating a profile is any form of automated personal data processing where personal information is used to analyze or predict the characteristics of the personal attributes associated with you, in particular health, personal preferences, interest, reliability, behavior, location or movement. During the description, request and fulfillment of the services of our company, it does not perform profiling.


10.1 The legal basis of this Privacy Statement is the General Data Protection Regulation (EU) No. 2016/679 on the Information Freedom of Information Act and the Freedom of Information (GDPR), ie data management is required for a contract in which the party concerned is a party or it is necessary to take action at the request of the person concerned prior to the conclusion of the contract.

10.2 This Privacy Statement for data management activities is subject to your consent to the Freedom of Information Act. Starting on May 25, 2018, GDPR data management activities will be based on your consent.

10.3 What are the consequences of refusing / failing to transfer personal data?

Please note that we need the listed personal data to complete and provide the services. If you do not provide us with the requested personal information, we will not be able to provide the requested services at all or only partially.

If you withdraw or do not give your consent to use the special information mentioned in point 8, we may not be able to provide the requested services at all or only partially.


11.1 In accordance with the purposes set out in this Privacy Statement, you will retain your personal data for the time required or the statutory limitation period.

We do not retain your personal information for a longer period than reasonably necessary for a period of five years from the completion of the contract concluded (ie deletion of the V & M Services account) in order to comply with the data retention laws and for a further 5 years to secure financial audits.

11.2 If a court or disciplinary procedure is initiated, personal data shall be kept until the termination of the proceedings, including the duration of any appeal, and then, in the case of civil claims, such data shall be deleted once the civil law limitation period has expired.

In the case of data processing by consent, personal data will be processed until the consent is withdrawn.


12.1 If we intend to use your personal information for new purposes not covered by this Privacy Policy before we receive new data, we will notify you of any conditions that apply to new data handling. If necessary, we will ask you for a contribution before starting the new data management activity.


13.1 By virtue of the data protection legislation, you are entitled to:

  • request access to your personal data,
  • ask for personal information to be corrected,
  • ask for your personal information to be erased,
  • ask for a limitation on the processing of personal data,
  • ask for data storage,
  • protest against the handling of your personal data (including anti-profiling or other rights related to automated decision-making);
  • withdraw your consent or submit a complaint to the competent supervisory authority.

13.2 You are entitled to receive feedback from us about whether your personal data is being processed and, if such processing is in progress, request access to your personal data.

13.3 You are entitled to request a copy of your personal data subject to data handling. For further information, we may ask you for identification, or we may charge a fee for administrative costs if you require additional copies

13.4 You are entitled to request us to correct inaccurate personal information about you. Depending on the purpose of the data handling, you are entitled to request the supplementation of incomplete personal data, including by means of a supplementary statement.

13.5 In certain circumstances, you are entitled to request the deletion of your personal information and we are required to discard these personal information. In this case, we can not provide you with additional services.

13.6 Right to Restrict Data Management

In certain circumstances, you are entitled to request a restriction on the processing of your personal data. In this case, mark the relevant data that we can only handle for certain purposes.

13.7 Right to Protest and Automated Decision-making Rights

Under certain circumstances, you are entitled to object to handling personal information, including profiling, or to request that we no longer handle your personal information for reasons related to your own situation.

13.8 In addition, if you manage your personal information on our legitimate interest, you are entitled to object to any personal information you may have for that purpose.

13.9 In addition, under certain circumstances, you are entitled to request human intervention in specific cases relating to automated decision-making. We will inform you that V & M Services SNC. does not apply an automated decision-making mechanism.

13.10 Right to data storage

In certain circumstances, you are entitled to receive your personal information provided in a fragmented, widely used machine-readable format (ie digital format) and is entitled to request the transfer of this data to another data controller, if technically feasible, , to prevent this.

13.11 Right to withdraw consent

If your personal data is processed on the basis of your consent, you may withdraw your consent at any time without justification. Revocation of the contribution does not affect the lawfulness of the consent based on consent, prior to the withdrawal. If you withdraw your consent to us to manage your personal information, we may not be able to provide the requested services at all or only partially (for example, if you need special help processing).

13.12 Right to file a complaint addressed to the supervisory authority

If you believe that your personal information has been misused, you may also file a complaint with your local data protection authority, in particular in your home country, place of work or suspected default.


14.1 V & M Services SNC. it fulfills its obligations under the relevant data protection law by:

  • keeps personal information up-to-date;
  • safely stores and destroys them;
  • does not collect or preserve excessive amounts of data;
  • Protects personal data against loss, misuse, unauthorized access and disclosure, and ensures that appropriate technical measures are in place to protect personal information.

14.2 We will take the appropriate technical and organizational measures to protect your personal data through accidental or unlawful destruction or accidental loss and modification or unauthorized transfer or access – especially when processing is part of network transmission of data – as well as processing any unauthorized form.

14.3 Accordingly, V & M Services SNC. among other things, it uses different levels of access privileges to ensure that data is accessed only by persons with the right privileges who need to know the data in order to be able to fulfill their obligations arising from or relating to their work.

Particular attention is paid to the safe transfer of personal data. Such data from your computer is V & M Services SNC. reservation server is accessed through encrypted channels.


15.1 During its activities, V & M Services SNC. you can use the services of various data controllers and external service providers to V & M Services SNC. in his name and in his instructions for handling and processing your personal data for specific purposes.

15.2 Data controllers can handle personal data for as long as the data processing contract with them is valid and effective, or until your data is kept in accordance with current data retention laws.

15.3 Your personal information may be disclosed to third parties (addressees) of the following groups for the purposes described below:

  • travel agencies and other external parties through which you travel or other services;
  • external service providers who have purchased their services through our website or through our application or by telephone support
  • other companies to provide the requested service;
  • outsourcing service from our mandate to clients;
  • other external parties with whom we cooperate to process data;
  • external parties such as law firms and bookkeeping offices, courts, other bodies or service providers to enforce or apply contracts with you;
  • Government authorities and law enforcement agencies (such as police and supervisory authorities), if requested and solely on the basis of the applicable legal regulations, to protect the rights of our rights, our clients, our employees and our assets.

15.4 External service providers

If you purchase an external service provider via our website or our application or telephone support, we will forward your personal information to your service provider to facilitate your purchase.

For data processing by such third parties, data protection rules of the third parties concerned shall also be taken into account. In such cases, please refer to the privacy practices of that third party’s website regarding the data management practices of the given company.

15.5 Data Managers

A V & M Services SNC. uses some outside parties who contribute to the sale and / or delivery of services purchased from us. These external parties provide the following services:

  • travel organization
  • airport shuttle services
  • IT support services
  • booking

15.6 Call customer support

Our Customer Service Department manages your personal information in accordance with this Privacy Policy and applicable laws. Complaints received electronically, via mail and email are archived and may be linked to other booking information for possible later complaint handling purposes.

15.7 Governmental authorities and law enforcement authorities:

We may forward your personal information to government authorities or law enforcement agencies, such as the police and the supervisory authorities, if requested and solely on the basis of the applicable legal regulations or to protect the rights of our rights, our clients, our employees and our assets.


16.1 When using our website, cookies are stored by your browser on your device. Please note that if cookies are disabled, your site may not work properly in your browser. Our goal is to ensure that our site visitors find what they are looking for and provide the most relevant information to them. To achieve this goal, we can store and use your data, improve the quality of our website and services, improve our service, and improve the performance of the website.

16.2 Until you log in to V & M Services SNC. Account, we will use this information in anonymized form for the purposes described in the previous sentence. This means that your name and other identifying features that may be identified by you are replaced by another identifier in order to prevent you from being identified as a natural person and will not use this usage profile with other data stored for you.


17.1 Your information will not be disclosed to third parties for marketing purposes.


18.1 If we change this Privacy Policy, we will publish the current version on


18.1 For your convenience and information, may contain links to other websites. Please note that owners and operators of these websites are other companies and organizations that have different privacy and security policies. A V & M Services SNC. has no influence on the information, materials, products and services available on or through such websites and is not responsible for them.


19.1 V & M Services SNC. accepts no responsibility for the use, as permitted by law, of third parties for your own purposes. In this case, the third party is also considered a data controller, so read more about their privacy policy.


This Privacy Statement is effective as of May 25, 2018.